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Frequently Asked Questions
We understand your passion for jewellery here’s a brief Product Care Guide. Keep your jewellery dry and away from liquids such as water, perfume/sprays and lotions. After each use, gently wipe your jewellery with a soft, lint-free cloth. Store your jewellery in an airtight container to prevent humidity and scratches.
When you make a purchase, you get an invoice via e mail containing your order number. Go to track order on the home page, enter your order number and your email id to track the status of your order.
Please refer to refunds and shipping page for details.
Novellas not just offers multiple payment options like UPI / debit card / credit card but also provides a convenient Cash On Delivery (COD) option. The COD option comes with a convenience fee of Rs.50.
Novellas provides its customers multiple shipping partners options. The shipping partner name, delivery schedule along with charges are visible at the time of check out
Thank you for showing your interest in bulk order, please go to contact us in home page and send us a mail with details, we will get in touch with you within 48 hours.
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